I love how right when you walk in, everybody knows who you are and they come over and greet you and ask how you are doing. Eric had sold me my car, and every time I get my car done at the service center he always asks me how I'm doing and how my car is doing. And always asks me why I'm getting my car done to make sure my car is ok. Louie always comes up and asks how I am and to make sure my car is doing well. I love walking in there and them knowing who I am and remembering me. Nick is new but he is a really good guy, when he worked in the auto service he always greeted me with a smile and asked me how I was doing and what I needed to done for my car. Now he sells cars and every time I walk in there and he comes up and talks to me to make sure my car is alright. But all together its been a awesome dealership so far, I go there for all my car troubles because I no that they will take car of me and no that I will be happy at the end of the day with my car. I don't really know the other people that work there but when I walk in they always ask me how I am and what is going on with my car because they remember me from the time that I bought my car. Thank you for everything that you guys do and I will recommend you to all my friends and family any day. --dealerrater.com reviewer smcurreri11
The experience I had at Balise Hyundai of Cape Cod was exceptional. They were truly down to earth, with a "no pressure" atmosphere. I have never enjoyed the experience of buying a car, and I have to say, I really enjoyed it this time. I felt like I was visiting an old friend and did not experience the dreaded task of purchasing a car. I would recommend this dealership to everyone. People here are just so down to earth. They really gave us an experience we will not soon forget. Their professionalism was exceptional and their family like atmosphere really made this enjoyable. We witnessed past customers come in for service and they too were treated with respect and dignity. The employees at Balise Hyundai of Cape Cod were just as attentive to the needs of those customers as they were to the customers purchasing vehicles. --dealerrater.com reviewer glynch63
I gave judy MacLachlan the highest rating possible for many reasons. I began my search for a new Hyundai over a year before I finally purchased my Elantra. I met Judy when I began the process. I was immediately taken by her professional and courteous manner. She understood and respected the fact that I was not in a rush to purchase, so she stayed in touch with me, but never made me feel pressured. So, I knew that I was going to buy from her if I decided to purchase a Hyundai. Because I had such a great experience with my first Hyundai, it was an easy choice to give them my business again...so, I decided to go see Judy to begin the process. I test drove the Elantra (with Judy in the passenger seat answering all of my many questions) and knew immediately that this was the car for me. I was given a very fair price for my trade in and an incredibly low 2.94% finance charge on my 60 month loan. Judy even drove to my office in Orleans to sign and exchange titles because I was unable to leave work early enough the prior night. The dedication she showed is rare these days to say the least. The transition from old car to new car was quick and painless with Balise Hyundai handling every aspect from soup to nuts (and quite inexpensively). I'm sure I'll be seeing Judy again the next time I'm in the market for a new vehicle. --dealerrater.com reviewer Foxwood1
Hello my name is Jocelyn O'neil and i recently purchased a 2011 Hyundai accent from Balise Hyundai in Hyannis, MA. My Salesperson was extremely nice and so was the general sales Manager. Everyone else there was very pleasant to me as well. My fiance and i were having a lot of car troubles with our 2002 Nissan Altima and we needed to get a new car desperately. They were so good to us since our engine had died in the altima they even gave us a ride home and offered to pick us up the next day until my loans went through. They were so good to us about everything and i am very happy that we chose to go to Balise rather then another dealer. I give them A+++++++++++ in customer service and my fiance and i are very grateful for all the help they gave us. Honestly i don't think i want to go to another dealership again. Thank you Balise. --dealerrater.com reviewer JOCELYN123
My husband and I have enjoyed this dealership since we purchased 2 vehicles over a year ago. We bought our son a new Elantra and ourselves a used 2008 Tucson. I recently had the need to purchase tires for the Tucson and decided to stop into the dealership to investigate how affordable a new 2011 Tucson would be for us. From the moment I entered all of the salespeople were extremely pleasant to me. Eric Barros showed me vehicles on the lot and made the sale very easy for me. Louie Rezendes Jr (General Sales Manager) made the wait pleasurable and it was nice to see that the financial person was now James Tinsley who sold us our initial vehicles. Louie actually sent Eric to Dunkin Donuts to get me a coffee because they only happen to have flavored left which I do not care for. I also saw that an elderly woman who was waiting was hungry and they sent someone to McDonalds for them. It is this type of excellent customer service that makes people continue to use this dealership. I will (and already have) recommend them to all of my friends and family and anyone who should mention to me they need a vehicle. I sincerely hope that this rating gets passed on to them and they receive acknowledgement for their great service. Thanks for listening. --dealerrater.com reviewer ssciarrillo
I had an excellent experience buying my Tucson from Judy MacLachlan. I met her when I was in the waiting room of the service department waiting for an oil change on my Sonata. Since I had my labrador with me, we struck up a conversation. At the time I was not shopping for a new vehicle but I knew if I ever was, I would certainly work with her. Shortly after that meeting, my daughter needed a new car so she got our Sonata and we bought the SUV. She has a great way with people, went out of her way to meet my needs. She even came by the house to bring some paperwork. I hope she is there when we are due for our next purchase! Balise should consider her a great asset to their sales team. --dealerrater.com reviewer pmken
Sales and service folks friendly and knowledgeable. Showroom immaculate. James took the time to fulfill my husband's wish to make the purchase a complete surprise....bow included! In depth explanation to all questions asked. Completely satisfied. Have already suggested this dealer to other friends. We are excited with our purchase (our second Santa Fe), and will re-visit this dealer again when it's time for another new car! --dealerrater.com reviewer FredKathy
Went in to the dealership on February 5,2011 for an oil change on my 2008 Elantra and went into the showroom to look around and I was greeted very professionally from all staff. If i needed help or a cup of coffee, they were very nice. Ended up looking at the 2011 tElantra that was in the show room and took one for a test drive.Ended up falling in love with it and ended up buying it that day! Iwill say Louie was very helpful and assuring. Actually everybody was. I would definitely send friends and family to your dealership. It was a great experience!!! Thank you to ALL!!! --dealerrater.com reviewer deanie1018
I live on the Cape with few options which is why I visited Balise of Cape Cod. My father bought a hyundai four years ago and loves it and has not had any problems. Consumer Reports rates the Tucson very well in all categories. I had a few other cars in mind to test drive but only visited one other dealership. Once I drove the Tucson I fell in love and didn't need to look any further. Judy, my saleswoman, was very nice and accommodating and eager to answer my questions even though I had only a few due to researching cars on the internet. After I decided the Tucson was for me, we worked closely with the Sales Manager, Louie (I can't remember his last name). He was very nice and upbeat and a pleasure to work with. Even my time with Jason, the finance guy, was pleasant and informative. I felt everyone was honest with me and not simply pushing me to buy a car from them. I had to go back to the dealership a few times, once to sign papers, second time to pick up the car, and a third time to have it inspected. Each time I walked in they all greeted me by name and still treated me as if that was the first time I walked in their door. They did not sell me a car and discard me. I would recommend this dealership to anyone interested in Hyundais regardless if the live on Cape Cod or not. --dealerrater.com reviewer rzott
This car buying experience was by far the smoothest and easiest I've ever dealt with. The sales person went above and beyond to make sure that I was satisfied from the time I walked in the door until the time I drove off the lot. I will recommend this dealership to others. --dealerrater.com reviewer nmailloux51
No pressure atmosphere. Very knowledgeable about their cars and the programs/rebates available. Delivered on everything they promised. Did not try to up sell. They were able to put us in the car with the maximum amount of features for the fairest price. --dealerrater.com reviewer mberrelli
I was greeted warmly on my entrance to the dealership by James Tingley and offered a seat at his station where he offered me a coffee. He listened to my concerns and then proceeded to give me all the answers to my questions without trying to influence my decision for my visit. I was interested in trading in my 2005 Elantra for a newer model. The conversation was low key and comfortable for me as I needed to know what would be the best options for me. James and Jason in the business office made it a very pleasant transaction and I feel that I made the best decision for me based on their kind and wise counsel.I would recommend this dealership to anyone without any reservations. I have had my prior vehicle serviced here and have been more than satisfied with every part of the experience. The personnel are personable and make an effort to provide any information asked of them by me to help me enjoy my Hyundai Elantra. I look forward to continued collaboration with Balise Hyundai as long as I have my car. --dealerrater.com reviewer MaryDubuc
I had a fantastic experience buying my new Sonata here. It was a car I knew little about until I arrived at the dealer and James did such a tremendous job explaining every detail of the car as well as how it stacked up against the competition without any pressure or bs. They worked with me on price and really catered to my needs in every way. And I love my car! --dealerrater.com reviewer mdmahome
My experience was excellent in every aspect. I highly recommend Balise Hyundai of Cape Cod. The sales associate (Tim) gave no pressure, just help and answers. The Sales manager (Louie) went above and beyond to get a good finance deal, the general manager (JJ) was very helpful and allowed us to take the car home to test it with our 3 teenagers. Also, as part of the deal, they agreed to fix several dings and scrapes on the 2009 Taurus X. After closing the deal, they took the car and sent it to have the body work completed. When I got the car back, it looked brand new! They certainly kept their word PLUS much more. I am very happy! --dealerrater.com reviewer capecodmike
I would recommend this dealership because the service was great, they know what car would fit with you and they have exceptional service. I thought that the sales person treated you like a friend other than a customer and I feel that's a good thing to do. I would definitely come back if I needed a new car. --dealerrater.com reviewer mhmitsjaim
I bought a car in May and another in June both times great experience. I had an issue and took it took them and they took care of the issue right away. Would definitely recommend to others this car dealership. I am 59 years old and have bought a lot of cars from different dealers and this was by far the best to deal with. Will definitely return when ready to buy again. --dealerrater.com reviewer maryawoodbury
After totaling my car, I decided to visit Balise Hyundai of Cape Cod to explore my options for a new car. I knew I absolutely needed the car, however had no FULL intentions of buying a car on that particular day. After meeting with my sales rep, Judy MacLachlan, I was 100% confident in buying my car from them. The process went so smooth, there was NO pressure, & Judy was nothing but helpful with all the questions I had. Compared to my last car purchase, off Cape, this purchase was a piece of cake! Thanks Balise of Cape Cod! --dealerrater.com reviewer morganashley22
What a pleasure it was purchasing my new 2011 Sonata from Balise Hyundai last Wednesday. Tim Eppler was our salesman,and was so helpful. Absolutely NO high pressure, a true gentleman. What a surprise! The sales manager Louie Rezenedes, was so friendly, fair, and made buying my beautiful new Sonata a worry free, joyful experience. I felt he was sincerely looking out for everyone's best interest, and would be there in the future to stand behind my new Sonata. I would recommend this dealership to anyone. --dealerrater.com reviewer SusieC
Judith MacLachlan was the Balise Hyundai of Cape Cod salesperson who sold my 2003 Santa Fe to me and then recently sold my 20011 Sonata. I have been very satisfied both with sales and service at this dealership. The dealership is also located not too far from my home. --dealerrater.com reviewer JBORGE
I had a wonderful buying experience, it couldn't have been better! From the pricing to the excellent customer service. I have recommended this dealer to many friends and family members off cape due to the experience. It is worth the travel! Both the salesperson and manager made us feel very comfortable during the entire process. --dealerrater.com reviewer acr12
I went to Balise Hyundai, not even sure if I would be able to purchase a vehicle. The minute I started talking with Jon a lot of my worries were dispersed. He made me feel comfortable and explained everything with great detail. I've bought many vehicles in the past, and this was the easiest, most memorable experience I've had. I'd recommend anyone to buy a car from Balise, go see Jon at Hyundai! --dealerrater.com reviewer fluker_barbara
The employees of Balise Hyundai of Hyannis are very knowledgeable, professional and friendly. When my husband and I walked in we were greeted with smiles. I bought two cars from Balise. A 2011 Hyundai Senata and a 2004 Hyundai Senata for my daughter. Unfortunately I was rear-ended a couple of months after I bought the 2011 and Balise Hyundai had my car looking brand new again in no time at all. I would definitely recommend Balise Hyundai to anyone who is looking to buy a new vehicle! --dealerrater.com reviewer rwsgilbert
Just a personal note. When we lived in the Forest Park area of Springfield in the late 70/s we bought a Honda Civic from your Springfield store. We had it for many years. Since moving to the Cape, we have had Saturn's. While we were saddened when they were discontinued, I was glad to see a familiar and trusted name come into our area. --Tell Mike submission from Glenn R.
I had written to you on Sunday October 10 regarding my buying a 2007 Sonata on October 7th from this dealership. There were several problems with the car and I was not happy. I have since heard from J.J. the general manager and I will now say that I have completely revised my previous opinion. He was extremely helpful and resolved the problem quickly and to my complete satisfaction. I left this dealership totally convinced that they stand behind the cars they sell and are willing to go the extra mile in the event that something does go wrong. Thank you for turning what was had been a bad experience into a very positive one. --Tell Mike submission from Paula D.
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Sitting down to write a review is probably not the first thing on your mind after driving home in your new car or picking up your vehicle from service. Thank you for your kind words and for going out of your way to tell other people about your experience at Balise!
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